Budget Truck rental review and a bad turn in and truck rental experience!

Budget truck rental ripoff scam

Budget Truck rental – "We love to fleece and ripoff our country's servicemen and it shows…"


I had rented a Budget truck to go from New York to Florida – I know that’s a heck of a long trip, but I was moving my stuff due to a military transfer.  Before I took the truck the owner of the Budget truck rental place told me that the truck was in perfect shape and would run great.  So I trusted him and as I was walking out to the truck he was locking up for the day and took off.  So I got in the truck and drove to my first destination.  At the beginning of the trip it was snowing and icy and the trucks defroster, heater and vents did not work. So every few miles I had to pull over and pour warm or hot water on the windshield to melt the ice like so that I could actually see and drive.

This was quite annoying but fortunately the ice storm was driving through (and I had no choice because I was on a time constraint set by the military to get to Florida) dissipated by the time I got to Pennsylvania. Then the only problem was the fact that there was no heat and it was damn cold in the truck’s cab. I was costly breathing warm air onto my fingers to warm them up and when I would stop at a truck stop I would go and rest my hands on the heater by the bathrooms so that my hands would warm up.

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By the time I got to Virginia the temperature out was nice enough that my hands were no longer feeling like they were freezing off in the cab while I was driving. Other than that the truck was okay except for one small little thing which was that the brakes would lock up on the rear wheels and you had to allow an extra 30 or so feet for braking. On the highway this really wasn’t a big deal, but when you want through cities and towns and were in traffic you really had to remember that the back brakes would lock up, else you could easily end up and in an accident rear-ending someone.

Other than that the truck was fine I made it to Florida and that’s where the real problem started. Before I turned in the truck I filled it up with diesel fuel like I was instructed and made sure it was completely full. Then I drove to the budget truck rental place and walked inside and gave them my keys and the brochure I was given.  Inside the brochure was my receipt and itinerary for this truck rental.

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This guy behind the desk gave the keys to his helper and told him to check out the truck.  He came back a few minutes later and told him that the truck was not full and that there was a big scratch with a ding in it on the driver’s door.  The guy behind the desk told me that he was going charge me for turning in a truck that was not full.  I told him that the truck was full and I just filled up not even a mile down the street.  He said the indicator needs to be all the way to the right and that the F for full of fuel does  not matter.  Regardless of what he thought when I filled it up it wouldn’t take any more fuel into it.

So I asked him how much it was going to be then.  He said there is a $25 fill up charge and then it’s five dollars per gallon.  Then he asked me if I had the damage insurance.  I said no I did not and I didn’t need it because nothing happened a truck while it was in my hands anyway.  He said that the big scratch and ding on the door would be charged to me to fix it.  I told him that’s not acceptable because when I left New York with this truck that was on there.  He asked me if I had a copy of the damage waiver stating this.

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I told him I was never given one in the 1st place.  He said you can’t rent a budget truck without someone going over the truck with you and making sure that you sign for what damage is on the truck.  He said this is company policy and a truck cannot be rented without this being done.  I told him exactly how it happened when I rented the truck in New York.  He was indignant and said that’s fine but the problem here is you don’t have a receipt for the damage that backs up your story.

So to make the story short, he ended up submitting a damage claim and screwing me on the gas.  The end result over $2500 charged to my credit card.  That is shady service and is shady business.  I am a member of the Armed Forces and put my life on the line every time I get sent back over to Iraq and yet I get screwed over by a shady business like budget truck rental and their shady employees.  My advice is stay clear away from Budget truck rental.  Many businesses go out of their way to help servicemen and members of the armed forces, budget truck while that day went out of their way to screw me over big time and I will never forget that.


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7 Responses to Budget Truck rental review and a bad turn in and truck rental experience!

  1. Nida Bethel on July 19, 2010 at 4:14 AM

    Want a bad Budget truck rental experience? just rent one from the guy on South Blvd. here in Charlotte NC. He is rude and a real asshole. They charge way too much money for boxes and shipping supplies – I found you can get these same boxes for free through Freecycle.

    Like or Dislike: Thumb up 1 Thumb down 1

  2. Maynard Lockrem on August 25, 2010 at 9:01 AM

    Budget truck rental sucks. The guy that handles it here in downtown Charlotte, NC is mean and will screw you over if you let him. I recommend you go with another truck rental company.

    Like or Dislike: Thumb up 1 Thumb down 0

  3. orlando seo on October 28, 2010 at 2:12 AM

    Budget trucks suck, but they are still better then UHaul…

    Like or Dislike: Thumb up 0 Thumb down 0

  4. Ada Johnson on October 31, 2010 at 9:29 AM

    so I went to pick up my Budget truck that I reserved on line and low and behold it wasn’t there. So I called and they said when you reserve a truck you can’t be guaranteed it will be there. If I wouldn’t have showed up they would have charged me 50 bucks as a no show. So I said I wanted 50 bucks because the truck was a no show. They said it wasn’t their policy but they’d be happy to cancel my reservation. U-haul saved my life on this one. BUDGET TRUCK RENTALS SUCKS !!!!!!!!

    Like or Dislike: Thumb up 1 Thumb down 0

  5. mike on January 18, 2011 at 1:06 PM

    ANOTHER WINEY MILITARY PIECE OF CRAP WHO THINKS THE WORLD OWES THEM A DAM DISCOUNT ON EVERYTHING, THEY GIVE YOU A PAYCHECK DONT THEY? WHEN YOU CASH THE CHECK THAT SHOULD BE PAYMENT IN FULL FOR THE PRIOR WEEK OF WORK DONE, BUT NO, YOU WINEY MAGETS WANT YOUR PAYCHECK / DISCOUNTS ON EVERYTHING UNDER THE SUN AND A PENSION WHICH TRANSLATES TO WELFARE FOR THE REST OF YOUR LIFE,,, BUDGET DIDN’T DO ANYTHING WRONG, YOU WERE TRYING TO PULL A FAST ONE OVER ON THEM AT THEIR COST, AND IT BIT YOU IN THE ASS,, YOU OUGHT TO BE ASHAMED OF YOURSELF YOU WINEY PIECE OF SHIT, AND BY THE WAY I’M EX-MILITARY MYSELF AND DONT ACCEPT FREE GOVERNMENT MONEY FOR ANYTHING, IF YOU WANT SOMETHING GO TO WORK FOR IT, MIKE

    Like or Dislike: Thumb up 1 Thumb down 2

  6. Lakehouse on January 27, 2011 at 8:02 PM

    I’m senior citizen and had used BUDGET once Arizona to Montana. There were issues and he said I’ll make it right with you when you rent the next truck, which we had planned to do. When we went back for the second truck, NEW owner who did not even know who were past customers. After much negotiation we did get the price and basically the negotiation included some credit for our former problem. When we got to our destination we had the same experience as the Armed Forces fella. $25.00 for gas after we had just left the service station filling up as much as the truck would take. Then we got an extra 2 day charge because when we took the truck in Friday evening they had a sign no one would be accepting trucks until Monday. Also making a second trip to the service station to be sure there gas tank was full. Then a dispute over blankets. We didn’t count when we began the trip and he said we were short 4. Believe me they were no prize and no one would want them. As we further unpacked we continued to look for any that we may have over looked. None were with our things. All of this was very costly more than we could afford. But the searing part was the attitude of this young employee who just delighted in piling up the cost. And was so condescending to us as senior citizens. My generous husband said “shame on him” and left paying all the way.

    Like or Dislike: Thumb up 0 Thumb down 0

  7. Wayne on May 19, 2012 at 1:02 AM

    Well it is 2012 May same kind of issues truck broke down twice once 100 degree heat for2 1/2 hrs 3hrs second before we gave up customer service closes at 5 pm put so useless. local budget in anthem less than useless

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