Carolina Medical Center University Emergency Room – Long Waiting Times But Awesome Customer Service

Today I went to the Emergency room at the University Carolina Medical Center (CMC).  I had decided on going to this hospital because of the low wait time displayed on their website.  With all CMC emergency rooms and urgent care, they have the wait times updated every 15 minutes on http://www.cmcwaittimes.org website.

When I checked the wait time, they had showed that the wait time was only 20 minutes so I thought that it would be a perfect time to head there.  I then headed to the hospital and prayed that I wouldn’t be there for long.  I had to go to the emergency room because I am from New York and the insurance that I have is only good for doctors located in New York and not out of state.

I really just wanted to go to a local doctor, but this is the only thing that my insurance would let me go to.  When I arrived at the emergency room, there weren’t a lot of people in the waiting room so I was thinking I would be out within the hour.  I was called in within the first 15 minutes after I had checked in.

They brought me into a small room that was located right inside the door.  They took my vitals and took my temperature to see if I had a fever going.  They then asked me for my personal information and listened to my chest to see if I was wheezing at all. They then told me that I probably needed an X-Ray to make sure I didn’t have pneumonia.

They then had me go back out to the waiting room and wait to be called back for the x-ray.  This is where it got to be the longest wait out of the whole time I was there.  I had waited about a half hour till they called me back for the x-ray.  I was only about 10 minutes in the x-ray room and then I was taken back out to the waiting room to wait for the results.

I had waited about an hour and a half to be called back into a room to get the results of the x-ray.  When I got back into the initial room I had started the visit out in, they had told me that I would have waited a longer time if they didn’t call me into that room.  They said that they didn’t have a lot of people in the waiting room, but had a lot of people that were waiting on test results.

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The customer service was really exceptional and that made the experience less stressful with the wait time. I would go back to CMC University as long as there is no wait time at all.  The people take good care of you and try to keep the experience as non-stressful as they can.       

Today I went to the Emergency room at the University Carolina Medical Center (CMC). I had decided on going to this hospital because of the low wait time displayed on their website. With all CMC emergency rooms and urgent care, they have the wait times updated every 15 minutes on website.

When I checked the wait time, they had showed that the wait time was only 20 minutes so I thought that it would be a perfect time to head there. I then headed to the hospital and prayed that I wouldn’t be there for long. I had to go to the emergency room because I am from New York and the insurance that I have is only good for doctors located in New York and not out of state.

I really just wanted to go to a local doctor, but this is the only thing that my insurance would let me go to. When I arrived at the emergency room, there weren’t a lot of people in the waiting room so I was thinking I would be out within the hour. I was called in within the first 15 minutes after I had checked in.

They brought me into a small room that was located right inside the door. They took my vitals and took my temperature to see if I had a fever going. They then asked me for my personal information and listened to my chest to see if I was wheezing at all. They then told me that I probably needed an X-Ray to make sure I didn’t have pneumonia.

They then had me go back out to the waiting room and wait to be called back for the x-ray. This is where it got to be the longest wait out of the whole time I was there. I had waited about a half hour till they called me back for the x-ray. I was only about 10 minutes in the x-ray room and then I was taken back out to the waiting room to wait for the results.

I had waited about an hour and a half to be called back into a room to get the results of the x-ray. When I got back into the initial room I had started the visit out in, they had told me that I would have waited a longer time if they didn’t call me into that room. They said that they didn’t have a lot of people in the waiting room, but had a lot of people that were waiting on test results.

The customer service was really exceptional and that made the experience less stressful with the wait time. I would go back to CMC University as long as there is no wait time at all. The people take good care of you and try to keep the experience as non-stressful as they can.

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