Expedia.com Complaint – Price Guarantee Scam that Expires after 24hrs of Booking


My wife and I have been married for 25 years now and we have decided to celebrate our anniversary together in Paris, France.  I have been looking at prices and comparing different sites such as Orbitz, Travelocity, AAA, Cheaptickets, and also Expedia.  As I was searching around the different travel sites, I found the cheapest price on Expedia.

I had found a nonstop roundtrip to France from Detroit for $1247.  We planned on exploring Paris for 3 weeks so we had enough time for ourselves and traveling around to see the beautiful city.  This was going to be a very special trip for my wife and me because we never have had the chance to spend the money on things we always wanted to do.

We have 2 children who are 7 and 12 who we were able to have watched by their grandparents.  We took advantage of this opportunity and we went ahead with booking our flight.   After I had booked the flight to Paris, I had gone on to Expedia to see if the prices had changed due to curiosity and the low price guarantee Expedia offers.

As I was checking up on the prices, I found that the price actually was lowered to $1112.  I thought I was seeing things so I entered in our traveling dates again and the cheaper price appeared again.  I was happy to see the price decrease so I quickly called Expedia’s customer service.  I explained to them the circumstance and they told me that they couldn’t offer me the lowest price.

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At this point I was very upset because on all of Expedia’s advertisements, you see they offer the lowest price guarantee.  They never tell you that the time frame is only 24 hours from when you book the flight.  Expedia’s guarantee is not worth trusting them in the first place for the lowest price.

I would not recommend using Expedia for any of your traveling needs! Not only do they not offer a price guarantee after 24 hours but you need to read deeper on Expedia’s site to find their policy.  Their policy then states:

“Expedia guarantees you’re getting the best price on your travel booking. If you should find a better price online for the same trip within 24 hours, Expedia will refund the difference—and give you a travel coupon worth $50. The Best Price Guarantee covers virtually every part of your trip: flights, hotels, vacation packages, cruises, rental cars, and activities.” – Expedia.com


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