Papa John’s pizza – great pizza and great customer service!

Papa Johns pizza service review

Papa John's not only has great pizza, but they also have great customer service!

I ordered some pizzas from Papa John’s for the guys at halftime during the football game on Sunday. I ordered three supreme pizzas and one half pepperoni and half cheese pizza. I love the supreme pizzas from Papa John’s Pizza but I also like to change it up every oncen a while with soextra cheese, pepperoni, sausage and peppers or onions. I ordered my pizza from the store on South Tryon here in Charlotte North Carolina. It took me about 15 minutes to get to the store and they said on the phone when I ordered it that my pizzas will be ready in 15 minutes.

Apparently when I got there they were so busy and backed up that my pizzas weren’t ready and it was good to be another 10 to 15 minutes. So to make up for the delay they’ve made it so that two of my pizzas were free! So I got for pizzas for the price of two supreme pizzas. And one of the free pizzas was supreme and the other one was the half cheese and half pepperoni pizza. That’s awesome! I didn’t even ask to be compensated for the extra 10 to 15 minutes.

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The person behind the counter, whom I assume was the manager or assistant manager because he was deathly older than the others making the pizza and the delivery people, was very nice and just said right out that they were going to basically comp me the two pizzas for the inconvenience. He apologized and said that they were just slammed with all the pizza orders for the football game halftime.

And he wasn’t kidding they were making pizzas like mad. And the delivery guys just kept coming in and out carrying big stacks of pizzas in those containers that are supposed to keep them hot for delivery. It’s no wonder why Papa John’s has really good pizza and they definitely aim to make things right with their customers as they did with me.

When I got the pizzas home they were all great and there were no complaints – I of course never told the guys that I got the pizzas for basically half off. So all in all I made out pretty good when they all chipped in to pay for their parts of the pizza!

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3 Responses to Papa John’s pizza – great pizza and great customer service!

  1. Bill lehigh on January 10, 2012 at 6:35 PM

    Try to order a pizza at papa johns in person with my credit card used all the time there sent girlfriend to pick up, they wouldn’t let her pick up pizza even under my authority by phone, I’m paraplegic and it’s hard for me as you must know. So I sent my girlfriend and the bitch there said I have to come in to get the pizza. I like the pizza but that one in lehigh acres on lee really sucks with people there with bad attitudes…I will go across town now to get a pizza or just go a little further to PIZZA HUT ! F–K papa !and that c–t employee !

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  2. Kim on February 11, 2012 at 6:40 PM

    Do not agree. They never follow special instructions and so no point filling out online – and I wrote an electronic form email via their website to complain and they had no send button. I was fuming taken that time after this has been a repeated issue with York PA areas white street store. Wanted corporate. Can’t find any email address and needed to send pics.

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  3. Brian Cruzen on July 20, 2012 at 7:44 PM

    Ive been a long time customer of papa in Jackson tn. One of my sons things on his weekends with dad has been call papa. Tonight I was informer that they don’t deliver to my house. For the past 2 years it hasn’t been a problem till tonight. I asked to speak to the manager ” he said we are to busy” per the young lady on the phone.

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